Terms & Conditions 


Guest Information Pack 

  • On arrival you will find a guest information pack which contains lots of useful information about Ty Nance, and the surrounding areas together with advice on security and safety issues.  Please ensure you read this at your earliest convenience, it's located in the dining room. 
  • The contract for a short term rental will be between the owner (referred to as 'us') and the person making the booking and all members of the holiday party (referred to as 'you') in the following booking conditions,UK Law will govern the contract.  The contract of hire is not effective until we have received the deposit.
  • The contract will be subject to these booking conditions, and must be complied with.  
  • The party leader must be at least 18 years of age at the time of booking and we must receive the address, contact phone number and email address. 

Right of Entry 

  • We shall be allowed the right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance. 


  • Bookings are confirmed by 'us' on receipt of the booking and the deposit of 25% of the holiday cost, by email or a letter of confirmation.
  • The balance of the rental will be due for payment 1 month prior to the commencement date.  
  • If the booking is made within 1 month of the holiday start date, the full rental will be required. 


  • Cancellations must be immediately notified to us by phone and confirmed in writing.
  • If we are able to re-let your booking we will refund you the final letting price.  
  • If we are unable to re-let there will be no refund.
  • If you do not arrive by midday on the day after the start of your holiday and you have not informed us of this we reserve the right to re-let the property without further referral to yourself and without refund.

Cancellation more than 4 weeks prior to start date 

  • If the cancellation is notified to us more than 4 weeks prior to the original start date, only the non refundable deposit will be retained. Any other monies paid will be returned to you. 

Cancellation less than 4 weeks prior to the start date

  • If the cancellation is notified to us less than 4 weeks prior to the original start date, and we are unable to re-let the cottage for the same period, the rental will be payable by you in full.
  • Where the cottage is re-let, the non refundable deposit will be retained.  Any other monies paid will be returned to you. 

We recommend you take Holiday Cancellation Insurance 


Number of Guests using the Property

  • Under no circumstances may more than 5 people occupy the property. We reserve the right to terminate Hire immediately without refund if numbers are exceeded. 
  • If you wish to add to or change any members of your party please us know. 


  • welcome to stay by negotiation with us. Dog(s) must not be left alone or unsupervised at any given time.
  • Please do not allow Dog(s) upstairs or on the furniture 
  • It's the owners responsibility to clean up after their dog(s).


Force Majeure

  • If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (force majeure) you will be refunded the full amount of the booking.  
  • If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking.
  • No additional compensation, expenses or costs will be payable. 

Period of hire

  • Arrival time is from 4pm on the commencement date. We ask our guests to leave by 10am on the day of departure, this leaves us enough time to get the cottage ready before our next guests arrive.
  • You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.
  • The agreement to stay in the property for the holiday period does not create the relationship of landlord and tenant between the parties. 
  • The procedures for the Guest to collect and return keys shall be agreed by us prior to your arrival. 

Care of the property 

  • You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning.
  • Smoking is not allowed in the cottage.
  • You must not use the cottage for any dangerous offensive or illegal activities and you will not cause annoyance or become a nuisance to neighbours.

If you fail to observe our terms and conditions we have the right to terminate your booking even if you are already at the property by asking you to leave at once without any compensation becoming payable to you. 

Damages and Breakages 

  • We politely ask that you leave the cottage clean and tidy, reporting any breakages or damage immediately to us. please do not leave this until your departure day as this may cause inconvenience to the next guests.
  • You are legally bound to reimburse us for the replacement, repair or extra cleaning costs.


Supply to Services

  • We cannot be held responsible for services that are deemed to be outside our control, we will however make every effort to restore proper service as soon as possible.


  • Any complaints should be brought to our attention immediately so it can be speedily resolved. Every effort is made to ensure you have an enjoyable and memorable holiday. 


  • The owners will not be liable to you or your party's for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.